Our relationship with you doesn’t end at the point of purchase. We provide comprehensive local support, including expert advice on product selection, site assessments, and maintenance reminders. From troubleshooting your device to helping you navigate compliance requirements, our friendly team is available via call, email, or chat to ensure your emergency response plan remains robust and effective over the long term.

An AED is only useful if it functions perfectly when needed. We offer Australia-wide onsite or mail-in servicing conducted by certified technicians. Our service includes full functionality checks, battery and pad replacements, and essential software updates. By keeping your device compliant and rescue-ready, we give you the peace of mind that your equipment will perform reliably during a life-critical event.

Yes, we believe that preparedness works best when it is part of the culture. We provide practical training and hands-on tools like AED trainers and CPR manikins Australia-wide to help teams build muscle memory. Our training is designed to be simple and empowering, ensuring that regardless of prior experience, every bystander feels capable of using a defibrillator and performing quality CPR.

Absolutely. Large offices, factories, or multi-level buildings often face delays in emergency response due to their size. Our team can provide expert advice on the best locations for AED placement and the number of units required to ensure a responder can reach a patient within the critical three-minute window. We help you create a coordinated, strategic safety plan for your entire site.

At DefibsPlus, we are more than just a supplier; we are your partners in safety. We combine high-quality products from trusted global manufacturers with a deep passion for increasing survival rates. Our holistic approach (covering equipment, cabinets, consumables, and accredited training) ensures you have a single, reliable point of contact for everything needed to manage a medical emergency from start to finish.

SCA is a sudden medical emergency where the heart’s electrical system malfunctions, causing it to stop beating abruptly. Unlike a heart attack, which is a "plumbing" issue caused by a blockage, SCA is a "power" failure. The victim will collapse, lose consciousness, and stop breathing. Without immediate intervention, the lack of blood flow to the brain and organs is fatal within minutes.

While often confused, they are distinct conditions. A heart attack occurs when blood flow to the heart muscle is blocked; the person is usually conscious and may experience chest pain. SCA is an electrical problem where the heart stops entirely and the person collapses. However, a heart attack can sometimes trigger SCA. In both cases, calling emergency services immediately is vital for survival.

SCA does not discriminate; it can strike anyone, regardless of age, fitness level, or gender. While those with pre-existing heart conditions are at higher risk, many victims have no prior symptoms. This is why having AEDs in public spaces, schools, and workplaces is so vital. Often, the first sign of a heart problem is the cardiac arrest itself, requiring a bystander's help.

When the heart stops, the brain is deprived of oxygen immediately. For every minute that passes without CPR and defibrillation, the chance of survival drops by approximately 10%. After ten minutes, survival is extremely unlikely. This is why waiting for an ambulance isn't enough; bystanders must start CPR and use an AED within the first few minutes to provide the victim with a chance.

No. Modern AEDs have sophisticated sensors will only allow a shock to be delivered if it detects a specific, shockable heart rhythm. You cannot accidentally shock someone who doesn't need it. A fully automatic AED will supply the shock automatically, while with a semi automatic AED you get voice prompts that guide you through every single step, making it safe for anyone (even those with no medical training) to use these devices.

For all products, we typically process and ship orders within five business days. Once dispatched, you can generally expect your items to arrive within seven business days. We aim for rapid delivery across Australia to ensure your home or workplace is protected without unnecessary delays.

To ensure you get your equipment as quickly as possible, Cardiac Emergency Kits are sent in two separate deliveries. The first delivery contains the kit accessories (excluding the CellAED), allowing you to set up your station immediately. The second delivery, containing the CellAED device itself, will follow within the standard four-week dispatch timeline.

Yes. Once your order has been processed and dispatched, tracking information will be provided so you can monitor its progress. For CellAED orders, the manufacturer will send these updates directly to you, ensuring you have the most accurate information regarding the delivery of your life-saving technology.

If you need to update your delivery details, please contact us at info@defibsplus.com.au as soon as possible. While we can easily update details for standard stock before it ships, CellAED orders may require us to coordinate with the manufacturer, so early notification is essential to prevent delivery errors.

If an item in your order is temporarily out of stock due to supply chain disruptions, we will usually ship the available items first so you can begin your safety preparations. The backordered item will be sent as soon as stock becomes available, and you will be notified of the updated shipping status.

Yes, we provide Australia-wide shipping to ensure every community has access to life-saving equipment. While most deliveries arrive within seven business days of processing, some remote or regional locations may experience slightly longer transit times. We recommend monitoring your tracking details for the most accurate arrival estimates.

Because AEDs are critical medical devices with specific shelf lives for pads and batteries, we cannot offer refunds for units where the manufacturer’s seal is broken or the device has been activated. To ensure every customer receives a brand-new, rescue-ready unit, returns are only accepted for "as-new" products in their original, pristine packaging.

If your order arrives damaged or fails its initial self-test, please contact us at info@defibsplus.com.au immediately. We will arrange for a replacement or a full refund, including return shipping costs. We are committed to ensuring you receive functional, high-quality equipment and will prioritise resolving any faulty product issues as a matter of urgency.

To start a return, please email our support team at info@defibsplus.com.au with your order number and the reason for the request. Our team will review your case and provide you with a Return Authorisation number and instructions on where to send the item. Please do not return items without prior authorisation, as this may delay your refund.

Once we receive and inspect your returned item to ensure it meets our return conditions, we will process your refund within 5–7 business days. The funds will be credited back to the original payment method used at checkout. Please note that your bank or credit card provider may take additional time to reflect the balance.

No. Consumables such as electrode pads, batteries, and first aid kit contents cannot be refunded once they have been used or if they have reached their expiry date while in your possession. We recommend checking the compatibility and expiry dates of all consumables upon arrival to ensure they meet your requirements.

If you accidentally ordered incorrect consumables, you can return them for an exchange or refund as long as the packaging remains sealed and undamaged. Because pads and batteries have finite shelf lives, we must be able to resell them to another customer with full confidence in their longevity and sterility.

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We strive to keep shipping rates affordable to ensure that life-saving equipment remains accessible to all communities. On certain high-value bundles or during special promotions, we may offer discounted or free shipping.

Most standard products, including AEDs, first aid kits, and consumables, are processed and dispatched within five business days. Once they leave our warehouse, delivery usually takes between two to seven business days. We use reliable national couriers to ensure your equipment arrives safely and as quickly as possible at your home or workplace.

Yes, DefibsPlus provides Australia-wide shipping to ensure every community, no matter how remote, has access to life-saving technology. While we aim for rapid delivery, please allow a few extra days for transit to rural areas or the outback. We recommend monitoring your tracking information for the most accurate arrival estimates in regional zones.

AED batteries contain high-capacity lithium, which is classified as a "Dangerous Good" for transport purposes. These items require specialised handling, specific labelling, and dedicated courier routes to comply with Australian safety regulations. This surcharge ensures that your lithium-based power sources are transported safely and legally to your destination.

Due to the size of most AED cabinets and the "Dangerous Goods" classification of lithium batteries, we generally cannot ship to PO Boxes or Australia Post Parcel Lockers. We require a physical street address for a courier to successfully deliver your equipment. Please ensure a valid street address is provided during the checkout process.

If you have an urgent need for an AED or replacement consumables (for example, if your current device has failed or been used in a rescue) please contact the DefibsPlus team directly. While standard shipping is fast, we can often arrange express options or prioritised processing to help you return your site to a rescue-ready state as soon as possible.

An AED is a sophisticated medical device that performs internal self-tests, but it still requires professional oversight to ensure total reliability. Over time, batteries deplete, electrode pads expire, and software requires updates to meet the latest resuscitation guidelines. Regular servicing by DefibsPlus ensures that when a cardiac emergency occurs, your device will function perfectly without technical failure.

Yes. We understand that it can be difficult to send your life-saving equipment away. DefibsPlus provides onsite servicing across many parts of Australia, allowing our technicians to test and maintain your AEDs at your location. This minimises downtime and allows us to provide immediate feedback or training tips to your designated safety officers.

Absolutely. If you are in a remote area or prefer a mail-in option, we provide a secure, streamlined service process. You can ship your device to our service centre, where our technicians will perform a full diagnostic and maintenance check. Once completed and certified, we will ship the unit back to you via a tracked, insured courier.

While most AEDs perform automatic self-tests, we recommend a professional service at least once a year, or whenever you replace your consumables (pads and batteries). Regular professional checks ensure that any "silent" faults are identified and that your device remains fully compliant with Australian workplace health and safety standards.

A "chirping" sound or a red status light usually indicates a fault, such as a low battery or expired pads. If this happens, contact our service team immediately. We can troubleshoot the issue over the phone or arrange an urgent repair or consumable replacement to ensure your site isn't left without a functional defibrillator.

If your device has suffered physical damage, such as a cracked casing or exposure to moisture, our technicians can assess it for repair. As an authorised supplier for major brands, we use genuine manufacturer parts. If a repair is not cost-effective or safe, we will provide a detailed assessment and advice on replacement options.