Shipping policy
Delivery Information
At DefibsPlus, we understand the importance of reliable and timely delivery of life-saving equipment. We work with trusted delivery partners and manufacturers to ensure your order is processed and delivered as efficiently as possible.
Order Processing & Dispatch
- Orders are typically shipped within 5 business days after processing.
- Delivery is generally expected within approximately 7 business days after dispatch.
Please note that delivery timeframes are estimates only and may vary due to courier delays, product availability, public holidays, regional delivery requirements, or circumstances outside of DefibsPlus’ control.
Tracking Your Order
Where tracking information is available, delivery updates will be provided once your order has been dispatched.
If you have not received your order within the expected timeframe, please contact our team so we can investigate and assist.
Delivery Delays & Supply Chain Issues
Occasionally, products may be affected by manufacturer or supply chain delays. If a product is impacted, this will be communicated on the relevant product page or during the ordering process where possible.
We will work with our suppliers and delivery partners to minimise delays and keep customers informed.
Incorrect Delivery Details
Customers are responsible for ensuring delivery details provided at checkout are accurate. DefibsPlus is not responsible for delays caused by incorrect or incomplete delivery information.
Contact Us
If you have questions about your delivery or the status of your order, please contact:
Email: info@defibsplus.com.au
Our team will assist you as soon as possible.